MEPCO New Connection

The Multan Electric Power Company (MEPCO) is one of the distribution companies under the Pakistan Water and Power Development Authority, providing electricity to customers in southern Punjab province. Getting access to reliable electricity through a MEPCO new connection is a key step towards improving quality of life for families and businesses.

The process for getting a new electricity connection from MEPCO has evolved over the years, allowing people in Multan and the surrounding areas to receive the benefits of being on the grid. Having an electricity supply enhances productivity, enables the use of technology and appliances, enhances health and safety through better lighting, and aids in social uplift through access to information via TVs, computers and smartphones.

MEPCO aims to provide electricity connections to unserved households and premises in its distribution area in an efficient and transparent manner. This guide aims to cover the key steps involved in obtaining a new MEPCO electricity connection for domestic, commercial and industrial customers. We’ll outline the application process, required fees, meter installation, billing procedures and options for tracking application status.

Download MEPCO New Connection Application Form

If you have made a new home or starting new shop or any kind of business, electricity new connection is must. For electricity new connection there is a procedure and that’s procedure starts with the application form. Application form consists of different information that is required by the MEPCO. It required person personal information like CNIC, Name and address and other information like sanctioned load and meter type. Just fill this application form and submit to the nearest MEPCO office.

Eligibility Criteria for New MEPCO Connections

The eligibility criteria for new connections varies depending on whether it is a residential or commercial connection.

Residential Connections

For residential connections, the following documents are required:

  1. Application Form
  2. Copy of CNIC
  3. Ownership documents or rent agreement
  4. No Objection Certificate (NOC) from landlord if the premise is rented

The load sanctioned for a residential connection is usually 1-5 kW, depending on the size of the house and electrical appliances used.

Commercial Connections

For commercial connections, the required documents include:

  1. Application Form
  2. Copy of CNIC
  3. Ownership or rent documents
  4. No Objection Certificate (NOC) from landlord if rented
  5. Partnership deed or company registration documents

The load sanctioned for commercial connections depends on the nature of business activity. Small shops and offices may get up to 10 kW load, while large industrial units can get sanctioned load in MWs.

The key criteria is the premises must be in a MEPCO service area and meet safety standards for electrical connections. The documents help verify ownership and legitimacy of the commercial activity. Higher sanctioned loads involve more complex technical review and installations.

MEPCO New Connection Application Process

To apply for a new electricity connection from MEPCO, you need to follow these steps:

  • Obtain application form: The new connection application form can be obtained from your nearest MEPCO customer service center. You can also download the form from the MEPCO website. The required form is called the “Application for New Electricity Connection“.
  • Fill application form: The application form will require you to provide details like your name, address, required load, and type of connection (domestic, commercial, industrial). All fields must be filled completely and accurately.
  • Attach required documents: You need to submit a copy of your CNIC, ownership/tenancy documents, and NOC from landlord (if applicable) along with the application form. The documents should be self-attested.
  • Submit application: The completed application form along with attachments can be submitted at the designated office. You can also submit it online through the MEPCO website.
  • Application processing timeline: MEPCO aims to process new connection applications within 10-15 working days. However, the timeline can vary depending on the network capacity and other technical feasibilities.
  • Application approval: If your application meets the eligibility criteria, site feasibility, and other requirements, MEPCO will approve it and inform you accordingly. The approval is usually communicated within 4 weeks.
  • Receive demand notice: Once approved, MEPCO will issue a demand notice mentioning the charges and amount to be deposited before the connection is provided.

So in summary, applying for a new MEPCO connection involves getting the form, filling it completely, attaching documents, submitting the application, and then waiting for it to be approved and receiving a demand notice. The entire process may take around 1-2 months depending on MEPCO’s workload and technical requirements.

Inspection and Approval

Once the application and documentation is submitted to MEPCO, the next step is site inspection and approval. This typically involves the following process:

MEPCO will assign an inspector to survey the site of the new connection. The inspector will verify that the provided information and documentation matches the on-site conditions.

Key factors the inspector checks include:

  • Location, boundaries and area of the premises
  • Installation of the meter and connected distribution board
  • Electrical load and purpose (domestic, commercial etc.
  • Compliance with safety standards and regulations

The inspector may recommend changes if any deficiencies are noted during the inspection. Common reasons for changes include undersized wiring, unsafe installations etc.

After successful inspection, MEPCO will issue a demand notice specifying the connection charges to be paid. This approval is valid for a limited period, usually 30 days.

The consumer must then pay the demanded charges within this timeline to proceed with the new connection. Failure to pay in time can result in cancellation and re-application.

Overall, the inspection and approval process usually takes around 1-2 weeks from application submission if all documentation is in order. The key is ensuring compliance with MEPCO standards during installation.

MEPCO Demand Notices

Once your application for a new electricity connection with MEPCO has been approved and the site visit has been done, you will receive a demand notice from MEPCO. This demand notice contains important details about the costs associated with your new electricity connection.

Receiving the Demand Notice

After the site visit, keeping in mind the different things like meter distance from the home, wire cost and meter cost. They will prepare a demand notice contain new connection charges. You have to submit this demand notice in the bank to initialize the process of meter installation.

Payment Timeline and Process

The demand notice will specify a due date for payment, usually 15-30 days from the notice date. You must pay the full amount listed on the demand notice by the due date to avoid service disruption.

Payment can be made at authorized banks, via online banking, or other methods specified on the demand notice. Be sure to retain the paid receipt for your records.

Demand Notice Details

The demand notice provides a full breakdown of the costs for your new electricity connection. This typically includes:

  • Security deposit
  • Meter installation fee
  • Material and labor costs
  • New connection fee
  • Taxes and surcharges

The notice will clearly specify the total amount due and provide information on acceptable payment methods. Carefully review the demand notice to ensure all charges are accurate. You can contact MEPCO to resolve any discrepancies before the payment deadline.

Paying the demand notice promptly is crucial for activating regular billing cycles and uninterrupted electricity supply from MEPCO. Keep the notice in a safe place for your records.

Installation and Metering

Once the demand notice fee has been paid and approval granted, MEPCO will schedule the installation and metering for your new electricity connection.

Installation Process

A MEPCO technician will visit your premises on the scheduled installation date. They will inspect the wiring and switchboards to ensure they meet safety standards.

The technician will connect your premises to the nearest MEPCO distribution lines and setup the meter. Any road crossings or pole installations needed will also be completed by MEPCO.

You or an authorized adult will need to be present during the installation process. The entire installation takes 2-3 hours for a typical household connection.

Meter Types and Costs

MEPCO offers digital electronic meters for all new connections. The meter types include:

  1. Single Phase Meter
  2. Three Phase Meter

MEPCO provides a 1-year warranty on new meters in case of any manufacturing defects.

Meter Reading

  • The meter will start recording your electricity consumption from the installation date.
  • MEPCO meter readers will visit monthly to take meter readings and record units consumed.
  • You can also self report meter readings by calling or visiting your nearest MEPCO customer service center.
  • Accurate meter readings ensure your bills are generated as per the actual electricity usage.

New Connection Billing

Getting electricity for the first time can be an exciting milestone, but the billing process is important to understand as well.

The fixed charges, usage, and taxes will continue each month based on your consumption.

MEPCO bills monthly and the due date is usually 15-20 days after the bill generation date. Pay promptly each month to avoid late payment penalties. You can pay your bill at approved banks, regional MEPCO offices, or authorized collection centers.

Payment Options

For ongoing payments MEPCO offers several options:

  • Cash payments at banks and collection centers
  • Online payment via Jazz Cash, EasyPaisa, NayaPay and other banking apps.
  • Digital payments through mobile apps and wallets

Try to use digital payments as much as possible for convenience and transparency.

Staying on top of new connection billing helps ensure a smooth electricity supply. Let MEPCO know if you have any questions about unclear charges on your bill.

Complaint Redressal Process

Getting a new electricity connection can be a complex process, and issues may arise that require lodging complaints with MEPCO. Here is an overview of how to register and track complaints regarding new connections:

Common Complaints

Some common complaints for new MEPCO connections include:

  • Delay in processing application or installation
  • Faulty meter reading or inflated bills
  • Wrong tariff category or slab applied
  • Service disruption after connection activated
  • Unexpected construction or equipment charges

Complaint Registration Process

To register a complaint regarding a new MEPCO connection, customers can:

  • Call the MEPCO helpline at 118 to speak to a representative.
  • Visit the nearest MEPCO customer service center in person.
  • Submit a written complaint at MEPCO offices.
  • Lodge complaints online.

When submitting a complaint, having the application reference number, account number, or meter number ready can help expedite resolution. Details of the complaint along with any supporting documents should be provided.

New Connection Tracking

MEPCO allows applicants to track the status of new connection applications through their online portal and call center helpline. This enables applicants to get real-time visibility into where their application stands in the processing workflow.

Tracking Application Status

Once an application has been submitted, applicants receive an application number which can be used to track status. On the MEPCO portal, applicants can enter their application number and access details on current status. The portal shows which stage the application is at, such as payment pending, site inspection scheduled, under review, etc.

Applicants can also call the MEPCO helpline and provide their application number to get an update on status from a customer representative. The call center agents have access to the latest information and can provide specifics on application stage.

The portal is user-friendly with status information easy to find and understand. Applicants can check anytime for the latest update.

Reaching out to MEPCO directly via website, helplines, or visiting offices is recommended for further assistance.