MEPCO New Connection Tracking: A Comprehensive Guide

The Multan Electric Power Company (MEPCO) is by far one of the major utility companies in Pakistan, servicing electrical power to millions of customers. Whether it is a new connection or an old one, keeping track of the progress will sometimes be a little tricky.

Residential, commercial, and industrial construction are some of the sectors that MEPCO provides services to. The company’s purpose is to offer well-integrated services of coordinated, multi-disciplinary services as well as customized services depending on the needs of the project.

With the aim of productivity, MEPCO services enable the organization to control and improve operational workflow, workforce, and productivity. MEPCO focuses on the implementation and supervision of MEP systems as well as Human Resource and Payroll management, electricity distribution, and field service management for different industries.

Importance of Tracking New Electricity Connections Online

In correspondence with its services in electricity distribution, tracking new electricity connections online bears important for the following reasons:

1. Convenience: Customers can now monitor application status from anywhere via their mobile devices, effectively managing their time without needing to visit the electricity office in person.
2. Transparency: Customers are now able to receive updates on issues, application progress, and will be alerted once any relevant changes occur, enabling them to make important decisions based on the information given with complete certainty.
3. Time-efficient: Automated notifications and updates on work calendars allow customers to prepare strategically, shifting their schedules according to the alerts.
4. Less paperwork: Tracking application procedures online mitigates the need to follow up physically, leading to faster processing times. Having all the information centralizing helps the customer and enhances their experience with the service.
5. Enhanced service delivery: Keeping customers well informed on what step of planning they are at allows for better decision making and planning. With this feature, MEPCO aids customers, drastically enhancing their experience with the electricity services offered.

To MEPCO’s customer-centric business model, the ability to track the progress of applications for new electricity connections online provides an added touch. It is further evidence of MEPCO’s technology-enhanced satisfaction efforts and service streamlined initiatives.

How to Track Your MEPCO New Connection Application

The following are steps to track your MEPCO new connection application online:

1. Access the website: https://mepcobill.pk/
2. Input the following:

• 14-digit Reference Number
• 10-digit Customer ID/Consumer ID

3. Input your reference number to proceed, hitting “Check Bill” or the equivalent action button. By clicking “Check Bill,” you can view the following information in detail:

• Application/Consumer Number
• Bill Amount
• Due Date
• Payment Status

Optional: “Save for Next Time Function”

In addition to the details viewed above, users can also take advantage of the option to save details that will make checking the bill convenient in the future.

Understanding the MEPCO New Connection Process

MEPCO’s new‑connection process is a five‑step journey: choose single‑ or three‑phase service based on your load, gather ID and property documents, plus a site plan.

Submit your application (online or at a service center) and pay the fee, host a site inspection by MEPCO’s engineer, and finally receive meter installation and activation.

Required documents and their specifications

To request a new electricity connection, the following documents are needed: 

• Ownership Evidence Letter of Premises: Confirming that you own the property for which you are applying for a new connection. This can be property papers or a letter declaring ownership.
• Sworn Statement: Statement by the property owner attesting that there is no existing connection on the premises. This ensures that no connections or disputes exist regarding the prior electricity service.
• Payment of Outstanding Dues: All outstanding dues, if any, about previous connections. This settles all existing payments.
• Certificate of No Objection (NOC): It is a certificate that proves there is no objection to the creation of a new connection. It is issued by the owner or landlord of the property, though its wording may differ based on its use.
• Attested CNIC Copies: Attested copies of your Computerized National Identity Card (CNIC) alongside two witnesses must be provided. This serves as proof of identity.

Application Submission and Tracking

After completing the online application form and attaching the required documents, you can submit your application through the following methods:

1. Online Submission: Submit the form electronically through the MEPCO website.
2. In-Person Submission: Print the form and submit it to the nearest MEPCO office.

Upon Submission, You Will Receive:

• Receipt: A confirmation of your application submission.
• Unique Tracking Number: A reference number that allows you to track the status of your application.

Tracking Your Application:

• Use the unique tracking number to monitor the progress of your application.
• You can track your application online or by contacting the MEPCO office.

This tracking number helps you stay updated on the status of your application, ensuring a smooth and transparent process.

Understanding MEPCO Demand Notice

After validating your application for acquiring a new electric connection, MEPCO generates a demand notice and sends it to the user to fund its demand to complete all the requirements for them to install the relevant features needed to complete the electricity line they set up.

Importance of Notice Request

The demand notice has added importance because it:

• Affirms the acceptance of your application.
• Stipulates the sum of money you are required to pay for the connection.
• Allows you to make the payment and submit the necessary documentation.

How To Check Demand Notice Status

To check the status of your demand notice:

• Check the MEPCO display on their website or their official Facebook page.
• Call MEPCO customer services or visit their local station for further inquiries.

Payment Procedures

To pay your demand notice:

• Confirm from the demand notice for the bank’s particulars.
• Attend the branch and deposit at the bank for cash.
• Attest of the paid demand for submission to MEPCO.

Assessment Process

Following the MEPCO Demand notice, payment:

• Pay MEPCO to check the second receipt
• Charge on the second and endorse to upgrade status
• Charge receipt observes result confirms stub connects will switch on

Note: New connection requests have different lead times depending on the connection category. It takes a minimum of 30 days for Category 1, which is up to 15 kW, and 73 days for Category 3, which is 71 to 500 kW.

MEPCO’s Estimated Time Frames for New Connection Approval

Breakdown of processing times based on connection categories:

Category 1: Residential Connections (Up to 15 kW)

Estimated Processing Time: Roughly 30 days

Step-by-step process

• Documentation Verification (5-7 days): The initial step is checking the CNIC along with proof of ownership and the wiring test certificate.
• Demand Notice Issuance (3-5 days): MEPCO Issues a demand notice that contains a cost breakdown as security deposit, meter installation, and service line charges, where applicable.
• Fee Payment Confirmation (5-7 days): Customers must pay all fees before being issued a demand notice. Payment delays can cause payment processing delays.
• Meter Installation and Connection (10-15 days): After fee payment, a date is set for the installation of the meter. This is quicker in inhabited areas and can take minor delays in rural areas.

Category 2: Residential or Small Commercial Connections (16-70 kW)

Estimated Processing Time: Roughly 44 days

Step-by-step process

• Documentation and Site Inspection (7-10 days): As previous category, application verification is done, but different, it has a site inspection that checks for needed infrastructure for high loads.
• Demand Notice Issuance and Acknowledgment (5-7 days): After completing the documents and carrying out the site inspection, a demand notice with charges is sent to the applicant. This includes larger service line and meter installation fees.
• Fee Payment Completion (5-7 days): Payment is expected to be made on time, and in turn, MEPCO confirms payment receipt and starts the installation prep phase.
• Service Line Extension (10-15 days): Depending on the distance from one’s existing service line, construction or extension of the service line may take a while. Areas outlying existing infrastructure would result in some delays.
• Activation and Meter Installation (10-15 days): A meter is affixed once the service line is established. Due to greater demand for specialized meters, some cases may experience delays.

Category C3: Large Commercial and Industrial Connections (71-500 kW)

Estimated Processing Time: Roughly 73 days

Step-by-step process

• Document Revision Alongside Site Inspection (10-14 days): This stage entails comprehensive verification of documents, proof of ownership, CNIC, wiring certificate, and site survey, considering the electrical needs associated with a larger load.
• Demand Notice and Cost Breakdown (7-10 days): MEPCO manages the demand notice process and cost breakdown for electricity consumption. For higher load requests, MEPCO will provide a detailed demand notice with supplementary charges for large security deposits, infrastructure development, as well as service line extensions.
• Payment Processing (7-10 days): The documented payment procedure for demands as noted above may add additional time due to the payments demanded. MEPCO also needs to be paid before confirming installation.
• Infrastructure Development (15-20 days): This is the step required where the service line is to be upgraded or extended. Through this phase, it is expected that the additional equipment (in most cases, transformers) required will be installed or modified to cater to the larger load.
• Meter Installation and Testing (15-20 days): The skilled meter fitter (often with a three-phase meter) fits the meter with the required infrastructure developed. Calibration checks and other checking processes are to be confirmed so that the system operates effectively after servicing.

Processing Time for all Categories

Factors that may affect processing time for all categories: 

• Documenting Issues: Lack of required documents or wrong details can paralyze the verification process.
• Payment Lags: The payment of fees, noted as service line and security deposits, freezes till agreed funds are certified available.
• Distance from Existing Service Lines: If a certain area is distant from the existing grid, the time needed to extend service lines and construct the necessary infrastructure will increase.
• High Load Requirements: MEPCO has to look into the ability of the grid to sustain the power supply for larger connections. This can mean a lot of construction work, which increases the time needed for approval and installation.
• Demand and Seasonal Factors: For certain times of the year or during high demand for the connections, MEPCO tends to have a limited amount of resources, which causes delays.

MEPCO New Connection Fees or Charges

Certain fees must be paid when applying for a new electricity connection from MEPCO (Multan Electric Power Company), regardless of the application being for domestic or commercial use.

These charges consider the cost of creating the connection and also include the amount of the security deposit. The following is a complete list of the fees for domestic and commercial connections:

1. Domestic Connection Fees

Residential connections are provided at lower charges compared to commercial connections. Although the domestic fee structure varies based on the residential area, whether the connection is single-phase or three-phase, and the total load consumption.

Detailed Pricing for Domestic Connections: 

2. Commercial Connection Fees

Due to an increase in load capacity as well as frequency of use, commercial connections incur a higher charge. A business and industrial concern must also purchase an electrical meter, pay a security deposit, and pay servicing charges.

Commercial Connections Fee Summary:

Security Deposits

Payments are typically made in advance to protect the service provider against any financial risk. Commercial connections usually attract a higher security amount along with the standard deposit. Amounts can be different depending on the connection type (single-phase or three-phase).

These are the security deposit ranges required when applying for a new connection with MEPCO, depending on the type of connection and the load capacity. The security deposit is refundable after disconnection, provided that there are no outstanding dues.

Additional Fees:

In addition to application, connection, and security deposit fees, other charges may apply depending on the specifics of a set connection request. These may include:

• Service Line Charges: MEPCO may apply a charge for extending a power supply for a client’s premises, depending on the proximity of the distribution network to the consumer’s premises.
• Meter Installation Charges: This is a relatively flat rate charge for the installation of the electric meter, which ranges from Rs. 500 to Rs. 2,000.
• Load Charges: Consumers are likely to pay an additional charge for exceeding a certain electrical load threshold (in most instances, beyond 3 kW). This will attract a per kilowatt (kW) charge over the threshold.

Recent Updates on Fee Structures

Recently, MEPCO has revised the fee structure owing to the hiked prices of materials and infrastructure management. Some of the changes are:

• Adding Load-based Charges: Load-based charges were introduced by MEPCO in 2023, which provided greater detail for the charging structure. Consumers pay a defined amount per kW of the load needed, which improved fee transparency and aligned the structure.
• Increased Commercial Connection Security Deposits: Because of the high risk and usage of these types of connections, MEPCO has increased the deposit amount for some commercial users. This increase makes sure that these businesses are capable of bearing the financial responsibility that comes with using energy at such high volumes.
• Updated charges for installing new meters: Along with the transition to smart meters, MEPCO has put a higher charge on the more advanced ones. This also assists in monitoring the consumption more efficiently while minimizing the chances of energy theft.
• New charges for extending service lines: MEPCO has changed these charges for clients who live in remote or difficult geological locations. These charges will now be more closely related to the distance, the stub works, and other construction works required to extend power lines.

Problems in MEPCO’s New Connection Application Process and Solutions

Multan Electric Power Company (MEPCO) connects new customers to the electricity grid; however, some customers experience problems during the application process. MEPCO customers do face issues related to service timelines as well as documentation issues.

The following section outlines some simple tips on how to troubleshoot and effectively solve common problems.

1. Problematic Documentation Practices

• Concern: Submitting incomplete or incorrect documents is, without a doubt, one of the most notorious case issues. This issue alone can complicate the application easily.
• Efficiency Enhancement Procedure: Make sure you have all the primary necessary documents listed below:

• Proof of Ownership (e.g, property title deed, lease agreement)
• National Identity Card (CNIC) of the applicant
• Wiring test certificate (For new residential and commercial connections)
• Latest utility bill (if applicable)

• Correct Documentation Process: Make sure that each listed document is provided alongside any relevant documentation, where applicable, in a precise register; it will eliminate many procedural delays.

2. Customer Service Inactivity and Slow Processing Activities

Problem: The various connection types, geographical area, and load requirements all affect processing times in different ways. Some customers may experience delays in receiving their demand notices or having their meters configured.

Resolution Strategy: 

• Regular Follow Up: In cases of application delays, the customer can follow up with MEPCO’s customer service through the established phone or email channels.
• Application Progress Tracking: MEPCO has provided a new connection application progress tracking service on their website, where customers can track the application’s progress.
• Timely Payments: All payments due, such as retainer fees and installation costs, should be settled on or before the scheduled date. Payment defaults can cause issues hence, the payment deadlines must be adhered to.

3. Issues Relating to Service Lines’ Availability at Remote Locations

Applicants in rural and underdeveloped areas may have problems regarding the proximity of service lines or the high costs associated with service line extensions over long distances. 

Resolution Strategy: 

• Contact MEPCO for Possibilities: MEPCO’s customer service should be contacted as soon as possible to explore the possibilities for the provision of services in your area, such as Service line construction fee waivers, development of alternative energy sources like a stand-alone solar energy system.
• Check Area Coverage: Review the MEPCO’s site to see if your location is included in their service area. If this is not the case, you may not be able to receive a service agreement with MEPCO.

4. Meter Installation Problems

Meter installations are completed within the timeframe as planned. Heavily oversubscribed new connections usually hit delays. Also, other specific requirements, such as the availability of a smart meter, can contribute to these delays, too.

Resolution Strategy: 

• Encoder Status Update: Call MEPCO’s call center and provide them with your unique identification number. Ask them whether they have carried out the stated actions and installed the meter. The silence we witness sometimes emanates due to constrained scheduling or the required meter being stuck within aesthetics.
• Deferred Registration: Make sure the requested type of meter is appropriate, too. If you load a single-phase meter but require a three-phase meter, you will face installation delays.
• Control Area: Confirm that the position of the meter is reasonable and that it complies with the operational standards (cabling, clean area around the meter, accurate space engagement for the meter).

5. Discrepancies in Billing

Some customers report that they will not receive the correct charges after their connection has been activated. This may be a result of incorrect readings or faulty measuring devices associated with the meter.

Resolution Strategy: 

• Confirm Your Meter Reading: Check your meter reading daily alongside the received bills. Notify MEPCO if there is any difference.
• Request an Inspection: If you suspect the meter is giving incorrect measurements, request an inspection from MEPCO. MEPCO may replace or recalibrate the meter if required.
• Contact Customer Support: In case other billing discrepancies exist, contact MEPCO’s billing department directly. Adjustments or explanations on bills can be provided upon request.

Contact Details For MEPCO Customer Care

If you have particular concerns regarding the application, feel free to reach out to MEPCO’s support team. They can assist you to ensure a smooth process.

MEPCO customer care support details:

• MEPCO Complaint Email: complaint@mepco.com.pk
• MEPCO Power Control Center Multan: 061-9210334, 061-9210389, 061-6784815

Steps to Take for an Optimal Application Process 

To avoid setbacks when applying for a new connection with MEPCO, these steps can come in handy for making the process easier and smoother:

1. Accurate Documentation

Make sure to send the following:

• CNIC: Ensure to include a verified copy of your Computerized National Identity card.
• Ownership or Tenancy Proof: Include valid property documents such as a registry or rent agreement.
• Applicant’s Undertaking: Sign the declaration stating that the information provided in the application is correct.
• NOC(if applicable): If you’re a tenant, then obtain a No Objection Certificate from the property owner.

2. Verification of Details

CNIC numbers, supporting documents, and all the other details in the application need to be correct. The more details you take care of, the better your chances of MEPCO accepting your connection request.

3. Timely Follow-ups

Applications for MEPCO can be monitored through the ENC portal or by calling the MEPCO help line at 0800-63726. Regular monitoring is ideal, and contacting MEPCO before delays can be optimal.

4. Timely Payment of Demand Notice

You can pay the demand notice after meeting the requirements for payment. The payment can be made at the specified banks. Remember also to upload the notice of payment on the ENC Portal after payment, so that there is no delay in the progress of the whole process.

5. Have Your Tracking ID Accessible

You can use either the online portal or the helpline to track the progress of your application. In such a case, have your Tracking ID or CNIC Number with you to avoid undue delays. This makes it easy for MEPCO employees to provide an application status update.

6. Be Ready for Site Visit

MEPCO may need to ensure that all the relevant infrastructure and the installation places, together with the connection points, are viable, and so will need to carry out a site visit. In prep for the revisit, ensure that the location is physically clear and appropriate steps are taken, such as electrical wiring or the meters are placed before the inspection.

7. Use Customer Support for Any Challenges Encountered

As far as the rest of the application steps are concerned, you should call MEPCO if you experience any challenges through the application process. They offer support for several issues related to these processes to assist in minimizing time wastage.

Frequently Asked Questions (FAQ)

1. How can I track my MEPCO new connection application online?

Visit the ENC Portal, select “New Connection,” choose “MEPCO” as the company, and enter your Tracking ID or CNIC (without dashes) to view your application status.

2. What information is required to track my application?

You need your Tracking ID or CNIC number (entered without dashes) to track your application.

3. Where can I find my Tracking ID or CNIC?

Your Tracking ID is provided upon application submission. Alternatively, use your CNIC number (without dashes) for tracking.

4. Can I apply for a new connection online?

Yes, you can apply online through the ENC Portal.

5. What documents are needed for a new connection application?

Required documents include:

• Attested copy of the applicant’s CNIC
• Proof of ownership or tenancy (e.g., registry or rent agreement)
• Undertaking by the applicant
• NOC from the owner if the applicant is a tenant
• CNIC copies of two witnesses (may not be required for single-phase connections)

6. How long does it take to get a new connection approved?

Processing times vary:

• Category 1 (Up to 15 kW): Approximately 30 days
• Category 2 (16–70 kW): Approximately 44 days
• Category 3 (71–500 kW): Approximately 73 days

7. What are the fees associated with a new connection?

Fees depend on the connection type:

• Domestic connections up to 5 kW: Approximately Rs. 7,000–10,000
• Commercial connections: Higher fees apply (pk, MepcoBills.net.pk)

8. How do I pay the demand notice fee?

Pay the demand notice at designated banks. After payment, upload the paid demand notice on the ENC Portal using your Tracking ID and CNIC.

9. Can I check the status of my demand notice online?

Yes, you can check and download your demand notice by entering your Tracking ID or CNIC on the ENC Portal.

10. What should I do if my application is delayed?

Contact MEPCO’s helpline at 0800-63726 or visit your nearest MEPCO office for assistance.

11. Who do I contact for issues with my application?

Reach out to MEPCO’s customer service via their helpline at 0800-63726 or visit the nearest customer service center.

12. Is there a mobile app for tracking MEPCO applications?

Currently, MEPCO does not have an official mobile app for tracking applications. Use the ENC Portal for online tracking.

13. How do I know if my payment has been received?

After uploading the paid demand notice on the ENC Portal, you can track your application status to confirm payment receipt.

14. Can I change my application details after submission?

To modify application details, contact MEPCO’s customer service or visit the nearest office for guidance.

15. What happens if I provide incorrect information?

Providing incorrect information may delay processing. Contact MEPCO promptly to correct any errors.

16. Are there different procedures for commercial connections?

Yes, commercial connections require additional documents, such as:

• Company registration documents
• Power of attorney
• Site plan
• NOC on company letterhead

17. How do I reschedule a site inspection?

Contact MEPCO’s customer service to request rescheduling of the site inspection.

18. What is the process for meter installation?

After payment verification and site inspection, MEPCO issues a service connection order, and the meter is installed accordingly.

19. Can I track my application without internet access?

Yes, you can call MEPCO’s helpline at 0800-63726 to inquire about your application status.

20. Where can I find more information about MEPCO services?

Visit the official MEPCO website for comprehensive information on services, procedures, and contact details.